Shiping Policy
Handling Time (Business Days)*
In-stock orders typically ship within 1-2 business days.
Delivery Time (Business Days)*
From US Warehouse:3-7 Days（Priority）
From China Warehouse: 15-30 Days (When the product is sold out in U.S. warehouses）
Answers to questions about which warehouse to ship from:
2. If the product is just sold out and you just buy it at this time, we may not be able to adjust the inventory of the product in time due to time difference and other reasons. However, we will contact you as soon as you place the order and communicate with you. After you agree, we will deliver the goods to you from the Chinese warehouse. It is expected to take 15-30 days to deliver the goods from the Chinese warehouse.
1) Weekends and Holidays above countries may delay those procedures.
2) A shipping confirmation email will be sent to the email address attached to the order once the order has shipped.
4) For in-stock orders, we'll provide a tracking number within 5 business days. A shipping confirmation email will be sent to your email once the order has shipped. The carrier is FedEx、UPS、USPS OR other third-party shipping.
5) We offer free shipping on all products
Shipping Regions
Currently, we only provide FREE Shipping to the lower 48 states in the US(Except Hawaii, Alaska and Puerto Rico). And We DO NOT ship to PO BOXES or APO.
Import Duty and Tax
All our product prices currently include tariff . You no longer have to pay customs duties
Shipping Changes and Order Cancellations:
Before shipping
Order Cancellation: If you cancel the order that was placed Before shipping, the processing fee will not be charged. If a customer ordered the wrong model and wants to place a new order, after the second order is received, the original order will not be charged any processing fee.
Change of Address: No charge fee.
After shipping
Order Cancellation: If your order is shipped and cannot be modified, you may reject the package and 10% of the product cost will be charged as a cancellation fee.
The customer is also responsible for the return shipping cost of $10-50. LYOU will provide a return shipping label, and the designated carrier will collect the return package.
Or the customer may also choose self-return or arrange the return shipment by himself.
Change of Address: Normally, we will not be able to change the address after shipment. However, we can try to contact the logistics provider to change it for you, but we cannot promise you that the change will be successful. If the address can be changed, a part of the modification fee will also be charged, please contact us about the modification fee.
Order Tracking
You can track your order and shipping & handling information on your account if you have registered one on lyouanatomy.com. If you haven't registered on our site, you can also track your order here https://lyouanatomy.com/apps/17TRACK with your order number. For more shipping information, send an email to support@lyouanatomy.com. We will get back to you in 24 hours.
If you haven't received the item, however, the logistics order shows the goods have been signed. In this situation, please contact us in 3 business days. Otherwise, after 3 working days, we will no longer deal with this issue, and customers need to contact the corresponding logistics company to solve this issue.
What is backorder?
Backorder is any item that is temporarily out of stock. Products are usually in stock and can be shipped immediately. However, if we are unable to ship your order immediately, and the manufacturer is unable to ship directly to you, we will immediately email you of any delays and make our best estimate of when the item will be ready to ship.
