LYOU Human Knee Joint Model with Knee Ligament Life Size Flexible Anatomical Knee Joint Model
Free Shipping
Free standard shipping on all orders
Estimated to be delivered on 3-7 days
Free Returns
Learn More.
👋10% OFF order of $10+Code:NEWLYOU | 12% OFF order of $80+Code:NEW120 | 15% OFF orders of $150+ Code:NEW150
Life-Size Human Knee Model:
Feature:
Practical Application:
1. Hospital
2. University Anatomy Laboratory
3. Medical students
4. Healthcare Seminar
5. Patient demonstration
6. Clinic
7. Doctor's Office
8. Students
9. Teachers
10. Anatomists
Package includes:
1 x Knee Model（with base）
Video:
Handling Time (Business Days)*
In-stock orders typically ship within 1-2 business days.
Delivery Time (Business Days)*
From US Warehouse:3-7 Days（Priority）
From China Warehouse: 15-30 Days (When the product is sold out in U.S. warehouses）
Answers to questions about which warehouse to ship from:
2. If the product is just sold out and you just buy it at this time, we may not be able to adjust the inventory of the product in time due to time difference and other reasons. However, we will contact you as soon as you place the order and communicate with you. After you agree, we will deliver the goods to you from the Chinese warehouse. It is expected to take 15-30 days to deliver the goods from the Chinese warehouse.
1) Weekends and Holidays above countries may delay those procedures.
2) A shipping confirmation email will be sent to the email address attached to the order once the order has shipped.
4) For in-stock orders, we'll provide a tracking number within 5 business days. A shipping confirmation email will be sent to your email once the order has shipped. The carrier is FedEx、UPS、USPS OR other third-party shipping.
5) We offer free shipping on all products
Shipping Regions
Currently, we only provide FREE Shipping to the lower 48 states in the US(Except Hawaii, Alaska and Puerto Rico). And We DO NOT ship to PO BOXES or APO.
Import Duty and Tax
All our product prices currently include tariff . You no longer have to pay customs duties
Shipping Changes and Order Cancellations:
Before shipping
Order Cancellation: If you cancel the order that was placed Before shipping, the processing fee will not be charged. If a customer ordered the wrong model and wants to place a new order, after the second order is received, the original order will not be charged any processing fee.
Change of Address: No charge fee.
After shipping
Order Cancellation: If your order is shipped and cannot be modified, you may reject the package and 10% of the product cost will be charged as a cancellation fee.
The customer is also responsible for the return shipping cost of $10-50. LYOU will provide a return shipping label, and the designated carrier will collect the return package.
Or the customer may also choose self-return or arrange the return shipment by himself.
Change of Address: Normally, we will not be able to change the address after shipment. However, we can try to contact the logistics provider to change it for you, but we cannot promise you that the change will be successful. If the address can be changed, a part of the modification fee will also be charged, please contact us about the modification fee.
Order Tracking
You can track your order and shipping & handling information on your account if you have registered one on lyouanatomy.com. If you haven't registered on our site, you can also track your order here https://lyouanatomy.com/apps/17TRACK with your order number. For more shipping information, send an email to support@lyouanatomy.com. We will get back to you in 24 hours.
If you haven't received the item, however, the logistics order shows the goods have been signed. In this situation, please contact us in 3 business days. Otherwise, after 3 working days, we will no longer deal with this issue, and customers need to contact the corresponding logistics company to solve this issue.
What is backorder?
Backorder is any item that is temporarily out of stock. Products are usually in stock and can be shipped immediately. However, if we are unable to ship your order immediately, and the manufacturer is unable to ship directly to you, we will immediately email you of any delays and make our best estimate of when the item will be ready to ship.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us first.you can contact us at support@lyouanatomy.com. Please note that returns will need to be sent to the following address:
No.316, Building 1, Mingliang Technology Park, No. 88, Zhuguang North Road, Pingshan Community, Taoyuan Street, Nanshan District, Shenzhen，China ，518055
We will contact you if a return is to be made to another return address.
If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at support@lyouanatomy.com.
About payment of return shipping fee
If the item is defective, damaged or received the wrong item, we are responsible for the return shipping cost. We will contact you by mail to arrange the return.
You want to return it if you ordered it by mistake or if you didn't like the product when you received it. You need to bear the return shipping fee, and you need to pay 20% of the return procedure （Total order price）
If returning an item, please ship it back within 30 days after you receive approval. Further delay may void your return.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as giveaway products, (such as complimentary illustrations), custom items (such as special order or personalized items) If you have any questions or concerns about a specific item, please contact us.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@lyouanatomy.com
